Frequently Asked Questions

As we continue to bring you publicly available crime incident, sex offender registry and arrest information, we hope to begin changing attitudes and practices regarding you and your family's safety.

It's our mission at Busted! to help make crime awareness part of your everyday life in keeping yourself and family safe - just the same as locking your doors, arming your car, protecting your identity, etc. We realize you have many questions about our services and what you can do to stay aware, informed, and safe. Here are a few of the questions we get asked regularly and an option for you to contact us if you do not see your questions answered. At Busted!, we believe, you have the right to remain informed™.

What after purchase support do you offer?

We take customer service very seriously. We have a fully staffed Customer Service Center to handle your questions, comments, service requests, etc. available from 9AM to 5PM EST M-F. Feel free to call 800-849-BUSTED (2878).

Why do you charge my account the entire subscription plan upfront?

Simple. To provide you with the best price possible! Banks charge a significant fee each time a charge is processed. For example, if we charged the bank account six individual times for the six month subscription, the rate would have to be greatly increased to account for the additional bank processing fees, so we pass the savings on to you with upfront billing!

Where do you get all your information from?

All content provided on the Busted! Grid is obtained from the public domain and accessible through the records reporting agency in the city, county or state from where the data was obtained. We make every effort to ensure the accuracy of all information on the site, can not guarantee absolute accuracy of the records. The data may not reflect the status of current charges or convictions and all individuals are presumed innocent until proven guilty in a court of law. Users shall not use the data to determine any individual's criminal or conviction record. To report an inaccuracy, contact or call us at 800-849-BUSTED (800-849-2878).

B! Informed Advantage™ Services

Unlimited Searching

Subscribers to the B! Informed Advantage™ have unlimited access to over 40 MILLION arrest records, crime incidents and sex offender registry information from jurisdictions all across the U.S.

Monitor Addresses and People

Our unparalleled monitoring resource lets B! Informed Advantage™ subscribers create name-based alerts and receive email alerts and monthly reports immediately as arrest information becomes available.

Sex Offender Alerts and Mapping

Subscribers to B! Informed Advantage™ have an added level of safety with ability to monitor addresses and receive email alerts, and monthly reports of sex offenders living nearby or around addresses of concern.

Personalized Dashboard

Control the information you would like to view and receive. As a B! Informed Advantage™ subscriber you can manage your monitoring lists, view relevant crime news and statistics, and search the Busted! database for any locations or persons of interest.

Monthly Email Reports

The B! Informed Advantage™ monthly email report will review people being monitored for arrest, addresses being monitored for Registered Sex Offender activity, and updates of local crime incidents for the month.

Unlimited Access to Incident Maps

See crime in a whole new way. B! Informed Advantage™ lets you search your neighborhood from our database of over 33 million police incidents and 17 searchable categories including theft, violence, criminal, drug, accidents, injury, and domestic.

Search Arrest Records