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Most Commonly Asked Questions

Arrest Records

Can I remove my record from the website?
We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

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Incorrect information regarding a record is on your website. Can you change it?
We understand your concern and we will try to help. It is difficult for us to proactively change records that have already been released to us by sheriff and police agencies; however, we make every effort to update records when brought to our attention. Please send a copy of the court documentation with the correct information by email to help@bustedmugshot.com and the record will be reviewed and amended as needed.
Where do you get info from?
All content provided on our website is obtained from the public domain and accessible through the records reporting agency in the city, county or state from where the data was obtained. As we continue to bring you publicly available crime incident, sex offender registry and arrest information, we hope to begin changing attitudes about crime information and personal safety. It's our mission at Busted! to help make crime awareness part of your everyday practices in keeping yourself and family safe - just the same as locking your doors, setting your alarms, protecting your identity, hugging your kids, etc.

B! Informed Advantage™ Subscription

What are the benefits does a B! Informed Advantage™ subscription?
The 6 key benefits are:
  • Unlimited access to the Busted database of arrest records, sex offender registry, and crime incidents
  • Monitoring of Names and Addresses for future arrests, registered sex offender activity, and crime incidents
  • Registered Sex Offender Alerts and Mapping
  • Personalized Dashboard
  • Monthly Email Reports
  • Unlimited Access to Police Incident Maps
You can go to www.BustedGrid.com to read about all the specifics in greater detail.
What if I don't want to subscribe at this time? Will I still be able to access the website?
Yes, we gladly allow access the website at no charge. Non-subscribers will be limited to three free searches per day.
Which are the membership options?
Currently we offer:
  • 1 Month Unlimited for $19.95
  • 3 Month Unlimited for $15.95 per month ($47.85 ttl)
  • 6 Month Unlimited for $12.95 per month ($77.70 ttl)
What if I want to cancel my subscription? Do you offer a refund?
If you wish to cancel the renewal on your subscription, simply login and click the Cancel Your Account link in the bottom right corner of the Dashboard. Unfortunately, we do not issue refunds. Our company's policy is very straightforward, and when you entered your information on the website during the checkout process, you agreed and committed to our Terms & Conditions and Cancellation Policy.


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Testimonials

"I found out three of my best friends had been arrested. I had no idea."

– Jennifer A. (Portland, OR)

"I thought all of my friends were law abiding citizens. Boy was I wrong!"

– Robert P. (Boston, MA)

Tell Us How We Helped You
FAQ

Can I remove a mugshot?

We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

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Removal Notice

We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

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Where does this information come from?

We work closely in collaboration with thousands of city, state and federal law enforcement agencies to compile the information in our database.

How soon do I receive full access?

Full access to our database will be available immediately upon account creation.