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Most Commonly Asked Questions

Arrest Records

Can I remove my record from the website?
We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

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([1] This link is paid advertiser of ours )
Can you retrieve my court records for me?
We do offer a separate Document Retrieval Service for many states and counties. For a nominal cost our research team can retrieve the Case Disposition for the official outcome of the case, and an Arrest Affidavit which details the actual events leading to an arrest. Simply lookup the record on our website and click the Get Detailed Information About This Arrest. Select the documents you would like to order to begin the process.
Incorrect information regarding a record is on your website. Can you change it?
We understand your concern and we will try to help. It is difficult for us to proactively change records that have already been released to us by sheriff and police agencies; however, we make every effort to update records when brought to our attention. Please send a copy of the court documentation with the correct information by email to help@bustedmugshot.com and the record will be reviewed and amended as needed.
Where do you get info from?
All content provided on our website is obtained from the public domain and accessible through the records reporting agency in the city, county or state from where the data was obtained. As we continue to bring you publicly available crime incident, sex offender registry and arrest information, we hope to begin changing attitudes about crime information and personal safety. It's our mission at Busted! to help make crime awareness part of your everyday practices in keeping yourself and family safe - just the same as locking your doors, setting your alarms, protecting your identity, hugging your kids, etc.

B! Informed Advantage™ Subscription

What are the benefits does a B! Informed Advantage™ subscription?
The 6 key benefits are:
  • Unlimited access to the Busted database of arrest records, sex offender registry, and crime incidents
  • Monitoring of Names and Addresses for future arrests, registered sex offender activity, and crime incidents
  • Registered Sex Offender Alerts and Mapping
  • Personalized Dashboard
  • Monthly Email Reports
  • Unlimited Access to Police Incident Maps
You can go to www.BustedGrid.com to read about all the specifics in greater detail.
Why is my subscription charged the full amount upfront?
Simple - to provide you with the best price possible. Credit card companies charge a significant fee each time a charge is processed. For example, if we charged the credit card account six individual times for the six month subscription, the rate would have to be greatly increased to account for the additional bank processing fees, so we pass the savings on to you with upfront billing. If you don't wish to renew your subscription, you just need to cancel before the month/3 months/6 months ends.
What if I don't want to subscribe at this time? Will I still be able to access the website?
Yes, we gladly allow access the website at no charge. Non-subscribers will be limited to three free searches per day.
Which are the membership options?
Currently we offer:
  • 1 Month Unlimited for $19.95
  • 3 Month Unlimited for $15.95 per month ($47.85 ttl)
  • 6 Month Unlimited for $12.95 per month ($77.70 ttl)
What if I want to cancel my subscription? Do you offer a refund?
If you wish to cancel the renewal on your subscription, simply login and click the Cancel Your Account link in the bottom right corner of the Dashboard. Unfortunately, we do not issue refunds. Our company's policy is very straightforward, and when you entered your information on the website during the checkout process, you agreed and committed to our Terms & Conditions and Cancellation Policy.

Document Retrieval Services

When and how will I receive the documents I ordered through your Document Retrieval Service?
Once we have received your order, we quickly deploy our research team and court runners to obtain the documents from the appropriate jurisdiction. The process generally takes 30 to 60 days, but can be faster or slower depending on the backlog at the law enforcement agency or court. Once we have obtained your requested documents, you will receive them through the email address you provided on the order. The Arrest Affidavit and Case Disposition are often obtained from different agencies, so the reports may be delivered individually.
Is your Document Retrieval Service guaranteed? What is your refund policy?
Absolutely guaranteed. If we are unable to retrieve the documents you ordered, or if there are no relevant documents found, the full amount of your payment will be refunded. However, if we do complete the document retrieval service and fulfill your order, we do not offer a refund of any kind.


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Testimonials

"I found out three of my best friends had been arrested. I had no idea."

– Jennifer A. (Portland, OR)

"I thought all of my friends were law abiding citizens. Boy was I wrong!"

– Robert P. (Boston, MA)

Tell Us How We Helped You
FAQ

Can I remove a mugshot?

We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

[1]Google recommends using an Internet reputation repair company to remove unwanted content from appearing in the search engines, below is a company that advertises with us who specializes in online reputation repair for removing unwanted content from the Internet - www.InternetReputation.com
([1] This link is paid advertiser of ours )

Removal Notice

We are in the process of altering our arrest record removal policy and are unable to remove this record at this time. We do not accept payment for any record removal. For information and removal instructions for expunged, restricted, sealed or deceased cases, please send an email to help@bustedmugshots.com.

[1]Google recommends using an Internet reputation repair company to remove unwanted content from appearing in the search engines, below is a company that advertises with us who specializes in online reputation repair for removing unwanted content from the Internet - www.InternetReputation.com
([1] This link is paid advertiser of ours )

Where does this information come from?

We work closely in collaboration with thousands of city, state and federal law enforcement agencies to compile the information in our database.

How soon do I receive full access?

Full access to our database will be available immediately upon account creation.